Equipment Warranty

DTFOneStop General Warranty Policy for Printing Equipment

At DTFOneStop, we're not just your equipment provider – we're your partner in profitability. Our mission is to empower your business with the tools, expertise, and support you need to "print money." We pride ourselves on delivering industry-leading service, speed, quality, and value, ensuring that every investment in DTFOneStop equipment drives your success.

Please review our comprehensive warranty policy designed to keep your equipment – and your business – running smoothly.

---

Coverage Details

• Full Coverage, Excluding Printhead: Our warranty covers all machine components with the exception of the printhead, which is excluded. Every other part is backed to ensure peak reliability.
• Warranty-Approved Supplies: For warranty coverage, customers must use only DTFOneStop-approved supplies (e.g., inks, powders). Non-approved supplies may void the warranty, as we stand behind the quality of our supplies to optimize machine performance.

Warranty Duration

• 12-Month Warranty: Warranty protection is valid for 12 months from the date the printer is delivered to your business, ensuring long-term support for a full year.

Software and Support

• RIP Software Included: Each machine purchase includes RIP software. Before installation begins, customers may choose either RIIN or Flexi based on their preference. (Please note once the selected software has been installed and activated, any additional software or a change to a different RIP software will require a separate purchase.)

• 9-Hour U.S.-Based Online Support Groupchat: Our skilled support team is available nearly around the clock, covering both day and night hours to keep you up and running. This extensive support is here to troubleshoot issues and provide quick solutions, so downtime is minimized. For urgent technical matters outside regular support hours, customers may request after-hours remote technical support through their sales representative or email hello@dtfonestop.com. After-hours support is subject to availability and prior approval.

Shipping and Handling

• Customer-Managed Shipping: Customers are responsible for shipping costs to and from our repair center in Los Angeles, CA.
• Safe Return Packaging: Printers must be returned in their original packaging for protection. If the original crate is unavailable, a new one may be purchased for $600 plus shipping.

Exclusions and Limits

• Printhead and Ink related system are Not Covered: The warranty does not cover the printhead or ink-related components.
• Customer Responsibility for Printhead Replacements: Printhead replacements are not covered under this warranty; these costs fall to the customer as they are considered regular consumables.
• Original Purchaser Warranty: Warranty coverage applies only to the original purchaser of the equipment.

• Transfer of Ownership — The warranty is valid only for the original purchaser and is non-transferable. Any equipment purchased from a previous owner or transferred to another party is not eligible for warranty coverage from DTF OneStop. Any technical support, parts, or service provided after a transfer of ownership may be subject to applicable fees

Additional Terms

• Repair vs. Replacement: Equipment will be repaired where possible; replacements are issued only when repair is not feasible. Replacement units may be new or refurbished to like-new condition.
• No Loaner Printers: DTFOneStop does not provide loaner printers during repair or shipping periods.
• Return of Replaced Parts: Replaced parts must be returned within 15 business days, or replacement part charges will apply.
• DOA (Defective on Arrival) Coverage: If issues are identified within 10 business days of delivery, If any issues are identified within ten (10) business days of delivery, the customer must notify DTF OneStop in writing and provide any required documentation or evidence. All claims and requests will be reviewed and handled in accordance with the terms, conditions, and procedures outlined in the Purchase Agreement. Shipping costs for approved replacements will be handled in accordance with the Purchase Agreement.
• Downtime Responsibility: DTFOneStop is not responsible for any losses or interruptions to business due to equipment downtime.