Return & Refund Policy

DTFonestop Return & Refund Policy

General Guidelines:

• Handling Time: Products not in stock have a handling time of 3-10 days. Please confirm with us for an accurate estimated time of arrival (ETA) before purchasing.

Returnable Items:

• General Merchandise: All items, except for those specified as non-returnable, can be returned within 30 days of receipt in their original condition.

  Customers must submit any claim regarding missing items, damaged goods, damaged packaging, or requests to return products within five (5) business days of receiving the shipment.

  Claims submitted by phone will not be accepted or processed. All claims must be submitted in writing by email to hello@dtfonestop.com.

  The claim email must include clear and relevant photographs showing the damaged packaging, damaged products, missing items, or any other packaging or shipment-related issues. Incomplete claims or claims submitted without the required photographic evidence will not be processed.

• Printheads: All printhead sales are final. Printheads are non-returnable and non-exchangeable.

• Consumables: Items such as dampers, filters, tubing, wipers, and cappers cannot be returned if they have been used or contain ink.

• Installation: You are responsible for proper installation. We recommend contacting a trained technician for assistance with the installation of complex components like printheads.

Non-Returnable Items:

• Sale Items: Items purchased on sale are not returnable, except in cases of warranty issues.
• Customer Remorse: Store credit will be issued for returns due to customer remorse. Printheads are only eligible for store credit and are not refundable.

Return Charges:

• Shipping Charges: Original shipping charges are non-refundable. You are responsible for the cost of return shipping unless there was an error in the shipment.
• Restocking Fee: A 15% restocking fee applies to all returned products, which is waived if the return is due to our error or a warranty issue.

Refunds:

• Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within ten (10) business days.

Additional Terms:

• Equipment Sales: All equipment sales are final. No returns or refunds are permitted, but issues will be addressed under the warranty terms.

Policy for Specific Items:

• Ink and Consumables: Must be returned unopened within 30 days. Shipping is non-refundable.
• Parts and Accessories: Unused items can be returned for a refund; the customer pays for shipping both ways.
• Equipment Sales: All sales are final; repairs are conducted under the warranty terms.